Refund policy
Return Policy
Last updated: 30.05.2024
30-Day Return Policy
You have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return, items must be:
- In the same condition received
- Unworn or unused, with tags
- In original packaging
- Accompanied by receipt or proof of purchase
How to Start a Return
Contact us under contact page or use the email below the site to initiate a return. If accepted, we’ll send a return shipping label and instructions. Items sent back without prior approval will not be accepted.
Damages and Issues
Inspect your order upon receipt. If it’s defective, damaged, or incorrect, contact us immediately under contact page or the email below the site
Exceptions
Non-returnable items include:
- Sale items and gift cards
European Union 14-Day Cooling Off Period
For orders shipped to the EU, you have 14 days to cancel or return your order for any reason. Items must be in original condition, unworn, unused, with tags, and original packaging. Proof of purchase is required.
Refunds
We will notify you once your return is received and inspected. Approved refunds will be processed to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, contact us at info@maisonzaint.com.