Shipping policy

Maison Zaint Shipping Policy

Processing Time: At Maison Zaint, we strive to ensure your orders reach you as swiftly as possible. Our processing time is typically 1-3 business days from the time you place your order. During this time, we carefully prepare your items to ensure they are packed and ready for shipment.

Delivery Time: Our delivery time varies depending on your location. Typically, you can expect your order to arrive within 5-10 business days after it has been processed. Please note that delivery times may vary based on external factors such as shipping carrier delays and customs processing.

Multiple Shipments: Due to our wide network of warehouses, your items may be dispatched separately and may arrive at different times. This allows us to deliver your items efficiently, utilizing the best shipping services available. We appreciate your patience and understanding as we work to provide you with the best possible shipping experience.

Return Policy: We offer a 30-day return policy for all our products. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order. To be eligible for a return, the item must be unworn, unused, with tags, and in its original packaging.

Return Process:

  1. Contact Us: To initiate a return, please contact us at info@maisonzaint.com with your order number and reason for return.
  2. Return Authorization: Once your return is approved, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  3. Shipping Your Return: Please ensure the item is securely packed to prevent damage during transit. You are responsible for the return shipping costs unless the item was damaged or defective upon arrival.
  4. Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

Questions: If you have any questions about our shipping or return policies, please don't hesitate to contact us through our contact page. We are here to help and ensure your shopping experience with Maison Zaint is exceptional.

Thank you for choosing Maison Zaint. We appreciate your business and look forward to serving you.